Cancellation and Refund Policy

Cancellation requests must be made in writing by email to reservations@mercibaku.org, quoting your booking reference. A cancellation takes effect on the date Black Sea Inc. receives the written request, and we acknowledge every request in writing.

A reservation is confirmed only once the confirmed total has been prepaid in full by bank transfer, by the date stated on your invoice. There is no deposit and no instalment schedule. A reservation may be released if payment is not received by that date.

Cancellation deadlines and the refund treatment of your prepayment are stated in full in the written confirmation and invoice issued to you before any payment is made, so that the exact terms are known and accepted before funds are transferred.

If Black Sea Inc. cancels a departure, or a contracted travel service cannot be provided, we will offer an equivalent alternative wherever possible, or apply the refund treatment set out in your written confirmation. This includes failure or delay caused by events beyond our reasonable control, such as severe weather, natural events, strikes, civil unrest, government action, border or airspace restrictions and public-health measures.

Approved refunds are issued to the original payer, through the same channel used for the original payment, and are confirmed in writing. The refund amount, the channel and the processing time are stated in that written confirmation of the refund.

Requests to change a departure date, occupancy or party size are considered individually, depend on availability, and take effect only once confirmed in writing. Any resulting difference in price is stated in writing before the change is made.

Comprehensive travel insurance covering cancellation, medical treatment, repatriation and baggage is strongly recommended for every guest. Travel insurance is not included in the package price.